At Hayanakab, customer satisfaction is at the heart of everything we do. We carefully inspect and pack every order before dispatch. However, if something doesn’t feel right, we are here to help.
Please read our Refund & Returns Policy carefully to understand how returns and refunds work.
1. Eligibility for Returns: We accept return requests only under the following conditions: The item received is damaged, defective, or incorrect The product is unused, unwashed, and in its original condition All original tags, packaging, and accessories are intact Return requests must be raised within 48 hours of delivery.
2.Items Not Eligible for Return: For hygiene and safety reasons, the following items cannot be returned: Used or washed products Items without original tags or packaging Products damaged due to misuse or improper handling Products marked as Final Sale or Non-Returnable
3.How to Request a Return: To request a return, please contact our support team with the following details: Order number Clear photos or video of the product (if damaged or incorrect) Reason for return
📧 Email: support@hayanakab.com
Our team will review your request and guide you through the next steps.
4.Refund Process: Once the returned item is received and inspected, we will notify you about the approval status of your refund. Approved refunds will be processed within 5–7 business days Refunds will be issued to the original payment method Shipping charges (if any) are non-refundable unless the return is due to our error
5.Replacement Option: In eligible cases, we may offer a replacement instead of a refund, depending on product availability and customer preference.
6.Delayed or Missing Refunds: If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, feel free to contact us for assistance.
Contact & Support
We believe in fair and transparent policies. If you have any questions about returns or refunds, our support team is always ready to help.
